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PAIA Manual

Dressmaker Dolls CC (Registration Number: 2001/069912/23)

Manual in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000



1 Introduction
2 Definitions
3 Guide in terms of section 10 of the Act
4 Facilitation of a request for access to information
5 Notices
6 Information available in terms of other legislation
7 Schedule of records
8 Information Automatically Available
9 Requesting Procedures
10 Prescribed Fees
11 Refusal Grounds
12 Availability of the manual
13 Contact Details


In cases where an administrative action materially and adversely affects the rights or legitimate expectations of any person or the rights of the public, then the prescripts for a procedurally fair administrative action set out in the provisions of the Promotion of the Administrative Justice Act, 2000 (Act No. 3 of 2000), and in particular sections 4 and 5 will be adhered to.

1.1. Purpose of the Act

Recognising inter alia that:

1.1.1. Section 32(1)(a) of the Constitution provides that everyone has the right of access to any information held by the state.

1.1.2. Section 32(1)(b) of the Constitution provides for the horizontal application of the rights of access to information held by another person to everyone when that information is required for the exercise or protection of any rights.

And to:

1.1.3. Foster a culture of transparency and accountability in public and private bodies by giving effect to the right of access to information.

1.1.4. Actively promote a society in which the people of South Africa have effective access to information.

The promotion of Access to Information Act, 2 of 2002 (‘the Act”) was enacted to give effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights.

1.2. Main business of Deponent

Dressmaker Dolls CC has been in existence since 2015. We have extensive experience in Manufacturing and Sales of Dressmaker Dolls and related products.


The following words will bear the following meaning in this manual:

2.1. “The Act”: The Promotion of Access to Information Act, No 2 0f 2002

2.2. “Working days”: means and day other than a Saturday, Sunday or Public Holiday

2.3. “Requester”: means any person making a request for access to a record

2.4. “Personal Requester”: means a requester who is seeking access to a record containing
personal information about that requester

2.5. “Third Party”: means any other than the requester

2.6. “Deponent”: means [Dressmaker Dolls CC]

3. GUIDE IN TERMS OF SECTION 10 OF THE ACT (Section 51(1)(b))

3.1. The Act grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. If a public body lodges a request, the public body must be acting in the public interest.

3.2. Requests in terms of the Act shall be made in accordance with the prescribed procedures, at the rates provided. The forms and tariff are dealt with in paragraphs 6 and 7 of the Act.

3.3. Requesters are referred to the Guide in terms of Section 10 which has been compiled by the South African Human Rights Commission, which will contain information for the purposes of exercising Constitutional Rights. The Guide is available from the SAHRC.

The contact details of the Commission are:

Postal Address: Private Bag 2700, Houghton, 2041
Telephone Number: (+27)11 877 3600
Fax Number: (+27)11 403 0625


Information which is not readily available as indicated in this manual, may be requested in accordance with the procedure prescribed in terms of The Act. Copies of the prescribed forms to be completed for submitting a request, are available at


Published in terms of Section 52(2): At this stage no notice(s) has/have been published.

6.1. (Section 51 (1) (c)) [Protection of Personal Information Act 4 of 2013]

6.2. Basic Conditions of Employment Act 75 of 1997
6.3. BBBEE Act 53 of 2003
6.4. Companies Act 71 of 2008
6.5. Compensation for Occupational Injuries and Disease Act 130 of 1993
6.6. Competition Act 1998
6.7. Consumer Protection Act 68 of 2008
6.8. Electronic Communications and Transactions Act 25 of 2002
6.9. Employment Equity Act 55 of 1998
6.10. Income Tax Act 58 of 1962
6.11. Labour Relations Act 66 of 1995
6.12. Occupational Health and Safety Act 1993
6.13. Prevention of Combating of Corrupt Activities Act 12 of 2004
6.14. Promotion of Access to Information Act 2 of 2000
6.15. Protection of Personal Information Act 4 of 2013
6.16. Regulation of Interception of Electronic Communications Act 70 of 2002
6.17. Skills Development Act 9 of 1998
6.18. Skills Development Levies 1999
6.19. Unemployment Insurance Act 63 of 2001
6.20. Value Added Tax Act 89 of 1991



The Deponent holds and has records and or notes on the following subjects and categories:

8.1. Personnel Records
8.1.1. Personnel Records provided by employees
8.1.2. Records provided by individuals other than employees
8.1.3. Employment agreements and conditions of employment
8.1.4. Disciplinary and evaluation records
8.1.5. Correspondence relating to personnel
8.1.6. Training material
8.1.7. Requests for leave
8.1.8. Absence record
8.1.9. Personnel file

8.2. Client Records
8.2.1. Records provided by a client
8.2.2. Records generated by or within Dressmaker Dolls CC

8.3. General
8.3.1. Financial records
8.3.2. Insurance records
8.3.3. Asset Register
8.3.4. Database
8.3.5. Marketing records
8.3.6. Internal Correspondence
8.3.7. External Correspondence
8.3.8. Minute books
8.3.9. Register of Directors and Officers


9.1. Purpose of POPIA

The Protection of Personal Information Act, 4 of 2013, (“POPIA”) regulates and controls the processing, including the collection, use, and transfer of a person’s personal information. In terms of POPIA, a person (Responsible Party) has a legal duty to collect, use, transfer and destroy (process) another’s (Data Subject) personal information (Personal Information) in a lawful, legitimate, and responsible manner and in accordance with the provisions and the 8 processing conditions set out under POPIA.

9.2. Reasons why [Dressmaker Dolls CC] Processes Personal Information

Dressmaker Dolls CC does and will from time-to-time process Personal Information which belongs or is held by a Data Subject.

This processing is required by Dressmaker Dolls CC to allow it to perform the following:

9.2.1. to pursue its business objectives and strategies.
9.2.2. to comply with a variety of lawful obligations, including without detracting from the generality thereof:

• to carry out actions for the conclusion and performance of a contract as between Dressmaker Dolls CC and Data Subjects.
• to put in place protective mechanisms to protect the Data Subject’s and / or Dressmaker Dolls CC’ legitimate interest(s) including the performance of risk assessments and risk profiles.
• to obtain as required by law or to protect the respective party’s legitimate interests, Personal Information from a credit bureau or credit provider or credit association information about certain Data Subject’s credit record, including personal information about any judgement or default history.
• to provide as required by law or to protect the respective party’s legitimate interests Personal Information to credit bureaus, credit providers or credit associations, information about certain Data Subject’s credit record, including personal information about any judgement or default history;

9.2.3. for the purposes of making contact with the Data Subject and attending to the Data Subject’s enquiries and requests.

9.2.4. for the purpose of providing the Data Subject from time to time with information pertaining to [Dressmaker Dolls CC], its officers employees, services and goods and other ad hoc business-related information.

9.2.5. to pursue the Data Subject’s and / or [Dressmaker Dolls CC] legitimate interests, or that of a third party to whom the Personal Information is supplied.

9.2.6. for the purposes of providing, maintaining, and improving Dressmaker Dolls CC products and Services, and to monitor and analyse various usage and activity trends pertaining thereto.

9.2.7. for the purposes of performing internal operations, including management of employees, employee wellness programs, the performance of all required HR and IR functions, call centres, customer care lines and enquiries, attending to all financial matters including budgeting, planning, invoicing, facilitating, and making payments, making deliveries, sending receipts, and generally providing commercial support, where needed, requested, or required; and

9.2.8. for the purpose of preventing fraud and abuse of [Dressmaker Dolls CC] processes, systems, procedures, and operations, including conducting internal and external investigations and disciplinary enquiries and hearings.

9.3. Storage and retention and destruction of information

9.3.1. Dressmaker Dolls CC will ensure that the Data Subject’s Personal Information is stored electronically in a centralised data base, which, for operational reasons, will be accessible to all within Dressmaker Dolls CC on a need to know and business basis, save that where appropriate, some of the Data Subject’s Personal Information may be retained in hard copy. All such Personal Information will be held and / or stored securely. In this regard Dressmaker Dolls CC will ensure that it performs regular audits regarding the safety and the security of all Data Subject’s Personal Information.

9.3.2. Once the Data Subject’s Personal Information is no longer required due to the fact that the purpose for which the Personal Information was held has come to an end and expired, such Personal Information will be safely and securely archived for the required prescribed periods, or longer should this be required by Dressmaker Dolls CC. Dressmaker Dolls CC thereafter will ensure that such Personal Information is permanently destroyed.

9.4. Access by others and cross border transfer

9.4.1. Dressmaker Dolls CC may from time to time have to disclose a Data Subject’s Personal Information to other parties, including other organs of state, other departments or subsidiaries, product or third party service providers, regulators and or governmental officials, overseas service providers and or agents, but such disclosure will always be subject to an agreement which will be concluded as between Dressmaker Dolls CC and the party to whom it is disclosing the Data Subject’s Personal Information to, which contractually obliges the recipient of this Personal Information to comply with strict confidentiality and data security conditions.

9.4.2. Where Personal Information and related data is transferred to a country which is situated outside the borders of South Africa, the Data Subject’s Personal Information will only be transferred to those countries which have similar data privacy laws in place or where the recipient of the Personal Information is bound contractually to a no lesser set of obligations THAN those imposed by POPIA.

10. MANNER OF ACCESS (Section 51 (1) (e))

10.1. The requester must use the prescribed forms to make the request.

10.2. A person who wants access to the records must complete the necessary request forms that are available at the offices of Dressmaker Dolls CC, or they can be accessed on [email protected]. The completed request forms must be sent to the address or email address provided in this manual and marked for the attention of the Information Officer.

11. PRESCRIBED FEES (Section 51 (1) (f))

The fee structure is available on the following websites:

South African Human Rights Commission

The Department of Justice and Constitutional Development


12.1. In terms of Sections 62 to 69 of the Act access to a record may be refused on one or more of the following grounds:

12.1.1. Mandatory protection of the privacy of a third party who is a natural person.
12.1.2. Mandatory protection of the commercial information of third party.
12.1.3. Mandatory protection of certain confidential information of a third party.
12.1.4. Mandatory protection of the safety of individuals and the protection of property.
12.1.5. Mandatory protection of records privileged from production in legal proceedings.
12.1.6. The commercial information of [Dressmaker Dolls CC].
12.1.7. Mandatory protection of research information of third party.

12.2. Despite any provisions of the Act, a request must be granted if the disclosure of the record would reveal evidence of a substantial contravention of, or failure to comply with, the law or imminent and serious public safety or environmental risk, and the public interest in the disclosure of the record clearly outweighs the harm contemplated.


Copies of the manual are available for inspection, free of charge, at the offices of Dressmaker Dolls CC, from the South African Human Rights Commission and at [email protected].

14. CONTACT DETAILS (Section 51(1)(a))

Head of Business Leon Kotze
Information Officer Leon Kotze
Physical Address 24 Bergsma Street, Annlin, Pretoria, 0182
Postal Address Same as above
Telephone Number 0827751912
Fax Number n/a
Email Address [email protected]

Date of Completion: 18/09/2023